At Samen ICT, we highly value your privacy. Our motto is “What’s yours is yours and remains yours.” These are your data and your identity, and we aim to protect them wherever possible and use them with the utmost care when necessary. This privacy policy informs you about the privacy terms and guidelines we follow in our company, which apply, among other things, to the processing of personal data by Samen ICT and its partners.

WHO ARE WE? We are Samen ICT, located at Beneluxlaan 59, 2871HE Schoonhoven. We collaborate with several partners both within and outside Schoonhoven. We also have multiple visiting addresses, such as in Woerden and Nieuwegein. As the Samen ICT group, we handle the processing of personal data through this website responsibly and legally. If you have any privacy concerns, you can reach us by email at helpdesk@samenict.nl.

PERSONAL DATA Personal data includes all information about an identified or identifiable natural person. This includes, for example, names and contact details of representatives of clients and partners. Information such as IP addresses, how you use our website, and which links you click on can also be considered personal data. The processing of personal data is subject to special legal regulations. When we process personal data of users or customers, we comply with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).

OBJECTIVES AND ROLES The Samen ICT group processes personal data from different roles and for different purposes. These roles, data controller, and processor, are described in the GDPR. The data controller determines the purposes and means of processing personal data and is subject to numerous legal obligations. The processor processes personal data only on behalf of a third party, and certain legal obligations also apply to them, although these differ from those of a data controller. This difference is because, in the latter role, the use of personal data is largely determined by the data controller. The following list explains how we use and process your personal data from the perspective of a data controller. How we do this from the perspective of a processor may vary depending on the service you purchase from us. Details can be obtained through the usual contact channels.

DATA WE COLLECT Samen ICT needs personal data to deliver services and reach (potential) customers. For the use of this personal data, Samen ICT acts as the data controller within the meaning of the GDPR.

We collect and store data that you choose to provide to us voluntarily in the context of delivering services. The basis for processing these data is to be able to perform the contract or deliver services. For further information about the data collected about you and the basis for this, you can send a message to helpdesk@samenict.nl. The following list indicates the data we may collect from you and the basis on which we do this:

• Company name, to perform a contract;
• Contact person, to perform a contract;
• Phone number, to perform a contract;
• Email address, to perform a contract;
• Payment details, to perform a contract;
• Name and address details, legitimate interest or to perform a contract;
• IP address, legitimate interest to improve service.

DATA WE COLLECT USING AUTOMATED MEANS On this website, we use two different types of cookies:

• Technically necessary cookies;
• Cookies for marketing purposes.

Technically necessary cookies ensure our website functions correctly, such as logging into a personal account or ordering products. We also collect statistics about website usage with these cookies. By mapping usage, we continuously improve the website, resulting in an increasingly better user experience. We use third-party software for this, which we have set up in a privacy-friendly manner. The statistics and reports generated cannot be traced back to individuals.

Cookies for marketing purposes are used alongside technically necessary cookies. We use marketing cookies from, for example, Google AdWords on our website. Third parties may also place marketing cookies on our site. By combining this information, we can make offers as relevant as possible based on your online surfing, searching, and buying behavior. These marketing cookies also track which ads you have seen.

Marketing cookies also link social media platforms. Social media cookies can be used to remember your preferences and interests. Furthermore, based on your behavior, we can show ads that we think are better suited to you.

Marketing cookies enable us to:

• Track which ads you have seen;
• Track how often you have seen an ad;
• Track whether you click on the ads;
• Track whether you place orders after seeing an ad or clicking on it;
• Combine your online surfing, searching, and buying behavior;

Deleting cookie history If you have chosen to refuse cookies for marketing purposes, they will not be placed on your computer. If you wish to re-enable the personalization provided by these cookies, you can delete your browser’s cookie history. This can be done differently for different browsers, and we can help you with this, or you can easily find it online through various search engines or AI.

HOW WE USE THE DATA We use the data we collect about you through the Website to analyze how you found us and where you entered the Website. For this purpose, we retain the data for 30 days after you have provided them to us or collected them using automated means.

We may also use the data we collect about you through the Website to comply with our legal obligations, industry standards, and our policy.

SHARING OF DATA We will not sell data gathered via this website to third parties or make it public, except as described below.

We may provide data we have obtained or collected about you through the Website to service providers we have engaged to perform certain services on our behalf, such as hosting or managing this website or analyzing data. We will contractually agree with such service providers that they will implement appropriate safeguards regarding the protection of data they process on our behalf.

It may be necessary to disclose data about you based on a legal requirement, at the request of regulators or other government bodies, to protect or defend our rights, or to investigate, prevent, or act against illegal activities, suspected fraud, or violations of the terms related to the use of the Website or other applicable terms.

We also reserve the right to transfer data we have collected about you in the event we sell or transfer part of our business activities.

TRANSFER OF DATA It is possible that we transfer the data we collect through this Website to countries other than the country where the data were originally collected. Such countries may not offer the same level of protection for personal data as the European Union. If we transfer your personal data to countries outside the European Union (or the European Economic Area), we will protect your personal data as described in this privacy policy and ensure that data are only transferred if an appropriate level of protection is maintained and/or appropriate security measures have been taken.

SECURITY Data security is important to us, and we will therefore take reasonable, appropriate security measures to protect the personal data we collect. In accordance with the obligations from the GDPR, we strive to implement a security level, considering the state of the technology, that includes sufficient safeguards to prevent unauthorized access to, modification, disclosure, or loss of personal data.

In addition, certain services of Samen ICT (and its partners) are certified according to ISO standards or other ICT norms and standards. The level of security may vary depending on the service or subscription you purchase from us.

YOUR RIGHTS We are aware that you have the following rights regarding your data:

• The right to freely and at reasonable intervals approach us with the request to inform you whether personal data about you are being processed;
• The right to data portability. This means you have the right to receive the personal data that we as an organization have about you;
• The right of access. This means you can ask an organization whether it has recorded personal data about you and, if so, which data;
• The right to be forgotten (erasure). This right means that an organization must erase someone’s personal data in certain cases. You can ask organizations to erase your data by invoking your right to erasure;
• The right to have personal data about you corrected, completed, deleted, or blocked if they are factually incorrect, incomplete, irrelevant, or otherwise processed in violation of a legal provision;
• The right to object to the processing of personal data about you for direct marketing purposes;
• The right to object to the processing of personal data about you due to your particular personal circumstances;
• The right to withdraw your consent to data processing. You have the right to ask us to stop using your personal data;

If you wish to make a request based on the above rights, you can send an email to helpdesk@samenict.nl. We may ask for proof of your identity for verification purposes. We aim to respond to your request within the legal time frame.

CHANGES TO THIS PRIVACY POLICY We reserve the right to change this privacy policy from time to time and will post revised versions of this privacy policy on this Website. We will indicate at the end of this privacy policy when it was last changed. We recommend that you regularly consult the privacy policy to stay informed of any changes.

This privacy policy was last modified on: 10/10/2023